Refund policy

Refund, Replacement & Warranty Policy

We’ve got you. No matter the issue with your product, we will handle your inquiry—fast.

Please contact support@monetizedprofiles.com or live chat. We reply within 1 hour during working hours and solve most cases the same day.

Billing name on your card: ASCENTIR*
Don’t recognize the charge? Contact us first—we’ll fix it.

1) 7-Day Return Right (digital products)

If you’re not satisfied within 7 days of delivery, you may return the account for a refund.

To qualify, you must return access (see “Returning access” below) and follow the return conditions (see "Any-Time Clean-Account Satisfaction" below)

A $25 processing/admin fee applies per account to cover irreversible costs (security resets, platform checks, payment fees).

2) Any-Time Clean-Account Satisfaction

At any time after delivery, if your account is:

Completely clean (no platform strikes/violations and no breach of TikTok/YouTube ToS)
You have not made any major changes to the account such as deleting/privatising/unlisting videos
You have not made any changes to the accounts branding such as changing the username/bio
You have not posted your own content

You may choose one of the following, one time per account:

Free replacement, or
Full refund to your original payment method.

Not sure if your account is “clean”? Contact us.

What counts as “clean”?
No active or historical strikes, warnings, content takedowns for policy reasons, spam/inauthentic-behavior flags, suspensions/bans, or demonetization tied to your content or activity and no major changes to the account.

3) 30-Day Platform Protection

If your account is restricted, disabled, demonetized, or removed by TikTok/YouTube within 30 days of delivery for reasons outside your behavior, we will replace it free or refund you in full—your choice.

Examples that qualify:

Random or unexplained platform action.
Eligibility/monetization issues not caused by your content or behavior.

Examples that do not qualify:

Actions caused by content that breaks platform rules.
Spam/inauthentic behavior or other ToS breaches.

4) Shadowban / Zero-View Protection (common issue)

You’re protected if your content consistently gets 0 views.

Eligibility (all must be true):

You posted at least 10 public videos on the account.
Each video stayed public for at least 24 hours.
Each video shows 0 views (or effectively zero / not surfacing) in the platform’s analytics.
This is reported within 30 days of delivery.

What you get:

You qualify for our replacement or refund (your choice) under this policy.

How we verify (simple):

Send us screenshots of the account’s video list or analytics showing 10 public uploads and 0 views.
Confirm the upload dates (a quick screen or exported list is enough).
Confirm the videos are public (not private, not unlisted, not age-restricted).

Notes to avoid delays:

Reused/AI-spammy/duplicate content can trigger platform limits. If we see a policy-related cause, we’ll guide you to fix it or offer a goodwill replacement.
If your videos had any views, we’ll still help diagnose. If it behaves like a reach cap and you’re within 30 days, we’ll usually replace to keep you moving.

5) How to get help (3 simple steps)

Contact us → support@monetizedprofiles.com (or live chat). We reply within 1 hour during working hours.
We evaluate → We may ask for basic proof (account username/ID, quick screenshots, and whether the account is clean or shadowbanned). Most cases are verified same day.
We resolve → We replace or refund immediately after verification. Refunds go to your original payment method.

Promise: We will handle your inquiry—no matter the issue.

6) Returning access (digital products)

To complete a replacement/refund, please:

Relinquish access: provide current login where applicable; remove recovery email/phone you added; disable 2FA you enabled (we’ll send a secure handover checklist).
Stop using the account after handover.
Delete local tokens/backup codes if any.

Once confirmed, we issue your replacement or refund right away.

7) Eligibility, security & buyer responsibilities

To keep accounts secure and warranty-eligible:

Change email and password within 48 hours of delivery.
Enable 2FA.
Follow TikTok/YouTube ToS at all times.
If a specific product listing requires special setup (e.g., eSIM, region/device), please follow those instructions. Otherwise, eSIM is not required.

8) Delivery timeframe

Normal delivery: within 24 hours.During rare high-demand periods: up to 3 days.

If we fail to deliver within 3 days, you may request a full refund or keep waiting with priority.

9) Duplicates, mistakes, and unrecognized payments

Duplicate/accidental orders → we refund immediately.
Don’t recognize the charge? Email or chat us; we’ll confirm the descriptor and refund if needed.
Suspected unauthorized use → we’ll secure the account and refund once verified.

10) How refunds are paid

Refunds are sent to your original payment method and currency.
Bank processing times: usually 3–10 business days.
We do not refund third-party fees, exchange differences, or irreversible network costs beyond the $25 admin fee for the 7-Day Return Right.

11) Chargebacks (why to contact us first)

Chargebacks pause access and take longer. We resolve almost everything directly and faster.

If a chargeback is filed, we must provide evidence to your bank; this can delay your outcome.

Contacting us first almost always means instant replacement or refund without bank delays.

12) Policy updates & your rights

We may update this policy when platforms or payments change.
The version in force at your order date applies, unless a newer version is more favorable to you.
Nothing here limits your mandatory consumer rights under applicable law.